Terms of Service

These Terms of Service ("Terms") govern your use of BabelBot, a Discord bot that provides real-time message translation services ("Service"). By installing, enabling, or using BabelBot, you agree to be bound by these Terms. If you do not agree, do not use BabelBot.

1. Service Description

BabelBot provides:

• Real-time automatic language detection and message translation
• Server configuration and management via Discord commands and the BabelBot dashboard
• Free and premium tiers with different usage limits and features (see pricing page for current details)

The Service is provided on an "as is" basis. Features, pricing, and availability may change at our sole discretion with reasonable notice.

2. Eligibility & Authorization

• You must be at least 13 years old (or the age of digital consent in your jurisdiction) to use BabelBot.
• Discord server administrators authorize BabelBot installation and accept these Terms on behalf of their server. You represent that you have the authority to bind your server to these Terms.
• You agree to comply with Discord's Terms of Service and Community Guidelines.
• You agree to inform your server members that BabelBot processes messages for translation and direct them to our Privacy Policy.

3. Acceptable Use

You agree not to use BabelBot to:

• Violate any applicable law, regulation, or third-party right
• Violate Discord's Terms of Service, Community Guidelines, or policies (including hateful conduct, harassment, NSFW content policies, etc.)
• Engage in abuse, harassment, discrimination, hate speech, or targeted attacks against individuals or groups
• Distribute spam, malware, phishing attempts, or deceptive content via the Service
• Circumvent rate limits, payment systems, fraud detection, or security controls
• Reverse engineer, decompile, or attempt to extract BabelBot's models, logic, or infrastructure
• Translate content for the purpose of evading moderation filters, automated safety systems, or policy enforcement
• Engage in scraping, data harvesting, or automated access to the Service beyond normal use
• Use BabelBot for commercial purposes without written authorization

Violations may result in immediate suspension or termination of service and potential legal action.

4. Data & Privacy

Your use of BabelBot involves the processing of server data and user information. See our Privacy Policy for details on what data we collect, how we use it, retention periods, your rights, and third-party processors.

By using BabelBot, you acknowledge that you have read and agree to the Privacy Policy, and you consent to the data practices described therein.

5. Pricing, Billing & Payment

5.1 Free Tier

The free tier includes a limited number of translations per server per month. Free tier specifications (trial pool, monthly limits, feature restrictions) are displayed on the pricing page and in the dashboard and may change at our discretion.

5.2 Premium Plans

Premium plans (Pro, Ultra, Lifetime) unlock higher limits and additional features. Pricing is displayed in the dashboard billing portal before purchase.

• Monthly Subscriptions: Billed monthly on a recurring basis. You can cancel anytime via the billing portal; cancellation takes effect at the end of the current billing cycle.
• Founder Access (Lifetime): A one-time payment grants perpetual access to lifetime tier features for the guild. Lifetime plans are non-refundable except as described in Section 5.4.

5.3 Payment Processing

• All payments are processed by Polar.sh. You agree to Polar's terms, privacy policy, and payment terms.
• You are responsible for providing accurate payment information.
• You are responsible for any taxes, duties, or other charges related to your purchase.
• Payments are non-refundable except as expressly provided in Section 5.4 or required by law.

5.4 Refund Policy

Because the Service provides immediate digital access, refunds are generally not available. However, we offer a limited refund window for new purchases:

• 7-Day Refund Window: Refunds may be issued within 7 days of purchase if your server has used fewer than 100 translations total and the refund request is submitted within the window.
• Other Refund Requests: Contact support at support@babelbot.xyz for consideration of refund requests outside the 7-day window. Refunds are reviewed on a case-by-case basis and are not guaranteed.

Abuse of the refund policy (e.g., repeated refund requests, intentional circumvention) may result in refund denial and account suspension.

6. Fair Use & Service Limits

To ensure service quality and fairness across all users, each premium tier is subject to a fair-use limit of 1,000,000 characters per month per guild.

If usage materially exceeds this limit, we may:

• Temporarily rate-limit or suspend access
• Request you upgrade to an enterprise tier (if available)
• Contact you to discuss your usage and potential solutions

Repeated violations of fair-use limits may result in account suspension or termination.

7. Intellectual Property

• BabelBot IP: You acknowledge that BabelBot, including its code, algorithms, UI, and design, is owned by us and protected by copyright, trademark, and trade secret laws.
• License Grant: We grant you a non-exclusive, non-transferable, revocable license to use BabelBot solely for translating messages in Discord servers you have authority over. You may not sublicense or transfer this license.
• Your Content: You retain all rights to messages and data you post in Discord. By using BabelBot, you grant us a limited license to process your messages and server data as described in the Privacy Policy and these Terms.
• Feedback: Any feedback, suggestions, or improvements you provide to us may be used at our sole discretion without compensation or attribution.

8. Termination & Suspension

8.1 Termination by You

You may remove BabelBot from your server at any time via Discord server settings. No further data will be processed after removal. Existing billing records and configuration data may be retained per the Privacy Policy.

8.2 Suspension & Termination by Us

We may suspend or terminate your access to BabelBot immediately and without notice if:

• You violate these Terms or our Acceptable Use Policy (Section 3).
• You violate Discord's Terms of Service or policies.
• Your use poses a security, legal, or operational risk to the Service or others.
• We are required to do so by law or legal process.
• You engage in fraud, abuse of the refund policy, or other bad-faith conduct.

In cases where termination is not due to immediate safety or legal concerns, we will provide advance notice when reasonably practicable.

8.3 Effects of Termination

• All rights granted to you under these Terms immediately cease.
• Your server configuration and usage data will be retained per the Privacy Policy.
• Paid subscriptions are non-refundable upon termination unless otherwise required by law.
• Sections that survive termination include liability, indemnification, and governing law.

9. Disclaimer of Warranties

TO THE MAXIMUM EXTENT PERMITTED BY LAW, BABELBOT IS PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED.

We specifically disclaim all implied warranties, including:

• Merchantability
• Fitness for a particular purpose
• Non-infringement
• Accuracy, completeness, or reliability of translations

We make no warranty that:

• The Service will be uninterrupted, timely, secure, or error-free
• Defects will be corrected
• The Service is free of viruses or harmful components
• Translations will be accurate or suitable for your purposes
• The Service will meet your expectations or requirements

Some jurisdictions do not allow disclaimers of implied warranties. In such cases, the above disclaimer applies only to the extent permitted by law.

10. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW, IN NO EVENT SHALL WE BE LIABLE FOR:

• Indirect, incidental, special, consequential, punitive, or exemplary damages (including lost profits, lost revenue, lost data, or loss of use)
• Any damage, loss, or injury that results from translation errors, inaccuracies, or failures
• Service interruptions, downtime, or unavailability
• Unauthorized access to or alteration of your data
• Third-party actions, content, or conduct
• Any other losses arising out of or in connection with these Terms or the Service

EXCEPT AS PROVIDED BY LAW, OUR TOTAL LIABILITY FOR ALL CLAIMS ARISING OUT OF OR RELATING TO THESE TERMS OR THE SERVICE SHALL NOT EXCEED THE TOTAL AMOUNT PAID BY YOU TO US IN THE 12 MONTHS PRECEDING THE CLAIM. IF YOU HAVE PAID NOTHING, LIABILITY IS LIMITED TO $100 USD.

This limitation applies regardless of the theory of liability (contract, tort, strict liability, or otherwise) and even if we have been advised of the possibility of such damages.

Some jurisdictions do not allow limitations of liability. In such cases, the above limitations apply only to the extent permitted by law.

11. Indemnification

You agree to indemnify, defend, and hold harmless us and our officers, directors, employees, agents, and successors from and against any claims, liabilities, losses, damages, costs, and expenses (including reasonable attorneys' fees) arising out of or relating to:

• Your use of BabelBot in violation of these Terms
• Your use of BabelBot in violation of Discord's Terms of Service
• Your violation of any applicable law or third-party right
• Messages or content translated by BabelBot that infringe on intellectual property rights or violate laws
• Disputes between you and other users or Discord members

This indemnification obligation does not apply to claims arising from our gross negligence, willful misconduct, or violations of law.

12. Modifications to the Service & Terms

12.1 Service Changes

We may modify, update, suspend, or discontinue the Service or any features at our sole discretion. Where reasonably practicable, we will provide advance notice of material changes via email or in-service announcement. Continued use of BabelBot after changes constitutes your acceptance of the modifications.

12.2 Changes to These Terms

We may update these Terms from time to time. For material changes, we will:

• Post the updated Terms on this page with a new effective date
• Announce significant changes through our official support channels and Discord server
• If required, request your acceptance of new Terms before continued use

Continued use of BabelBot 7 days after we post updated Terms constitutes your acceptance. If you do not agree to changes, you should stop using BabelBot.

13. Governing Law & Dispute Resolution

13.1 Governing Law

These Terms and your use of BabelBot are governed by the laws of the Netherlands, without regard to conflict of law principles.

13.2 Dispute Resolution

If a dispute arises, we encourage you to contact us first at support@babelbot.xyz to attempt informal resolution.

If informal resolution is unsuccessful, any legal action or proceeding will be brought exclusively in the courts located in the Netherlands, and both parties consent to the jurisdiction and venue of those courts.

13.3 No Class Actions

You agree to resolve disputes on an individual basis. You waive the right to participate in class action lawsuits or class-wide arbitration. Any proceeding must be brought in your individual capacity and not as a plaintiff or class member in any class action.

14. Severability

If any provision of these Terms is found to be invalid, illegal, or unenforceable by a court of competent jurisdiction, that provision will be modified to the minimum extent necessary to make it valid, or if not possible, will be severed. The remaining provisions will continue in full force and effect.

15. Entire Agreement

These Terms, along with our Privacy Policy and any other policies referenced herein, constitute the entire agreement between you and us regarding the Service and supersede all prior agreements, understandings, and communications. If there is a conflict between these Terms and the Privacy Policy, the Privacy Policy governs data handling and the Terms govern all other matters.

16. Contact & Support

For questions about these Terms or to report a violation:

• General support: support@babelbot.xyz
• Privacy & data requests: privacy@babelbot.xyz