Privacy Policy
Effective Date: July 23, 2026
Suurd Digital, trading as BabelBot, provides translation and related tools for Discord servers. This policy explains how we use personal data when you visit our website, use the dashboard, install BabelBot, or interact with it on Discord.
1. Who Operates BabelBot
Data controller: Suurd Digital, trading as BabelBot.
Guldenroedetuin 18, 7813 BH Emmen, The Netherlands
KVK number: 42099481
VAT ID: NL005492681B54
Email: privacy@babelbot.xyz
Server administrators decide whether to install and configure BabelBot in their Discord servers. We act as the data controller for our dashboard accounts, billing, analytics, security, and service operations. Our role for Discord server content can depend on how a server administrator uses BabelBot.
2. Data We Use and Why
BabelBot receives data from Discord, dashboard users, server administrators, payment and service providers, and people who visit our website. We use the following data groups:
| Data group | Why we use it | Legal basis |
|---|---|---|
| Messages and attachments | Provide translations, language detection, media translation, replies, and bridge features. | Contract and legitimate interests in providing the service requested by the server administrator. |
| Discord accounts and server settings | Apply language, channel, opt-out, bridge, and other server preferences. | Contract and legitimate interests in operating the service. |
| Dashboard account and access data | Sign you in, confirm which servers you can manage, and protect dashboard access. | Contract and legitimate interests in account security and fraud prevention. |
| Usage and billing data | Apply quotas, manage subscriptions, provide support, prevent abuse, and keep accounting records. | Contract, legitimate interests, and legal obligations. |
| Diagnostics and analytics | Find service problems, provide support, protect the service, and understand product and website use. | Legitimate interests in reliability, security, support, and privacy-friendly analytics. |
You must provide account, server-setting, and billing data when it is needed for the feature or plan you request. Without that data, BabelBot cannot provide the related feature, confirm your access, or manage the subscription. BabelBot does not make decisions that have legal or similarly significant effects based only on automated processing.
Message and attachment processing
BabelBot receives messages from Discord when it needs them to provide an enabled feature. A translation can include limited recent conversation context. Messages, context, and relevant attachments can be sent to external AI providers. BabelBot does not keep a permanent message-history database.
We also keep identifiers and operational records when needed to synchronize bridge messages, prevent duplicate actions, retry delivery, investigate errors, and support users. Authorized diagnostic exports can contain message content and related Discord information.
See Subprocessors and Data Details for technical data categories and current processing details.
3. Providers and Data Sharing
We use external providers for Discord access, AI translation, hosting, payments, analytics, performance measurement, and transactional email. These providers receive the data needed for their service. AI providers can receive message text, recent context, and relevant attachment content when BabelBot provides a translation feature.
Some providers process data outside the Netherlands or European Economic Area. Where the law requires a transfer safeguard, we use the safeguard that applies to the transfer, such as an adequacy decision or Standard Contractual Clauses.
See Subprocessors and Data Details for the current provider list, purposes, data categories, and processing locations.
We do not sell or rent personal data. We may disclose data when the law requires it or when needed to protect BabelBot, its users, or other people from fraud, abuse, or security threats.
4. How Long We Keep Data
We keep personal data only while we need it for the purpose described below, or while the law requires it. These are the main retention rules:
| Data group | Retention rule |
|---|---|
| Recent message context | Kept for a short period to provide context-aware translations. |
| Bridge and diagnostic records | Kept for limited periods or rolling record limits where configured. Authorized diagnostic exports remain until an operator deletes them. |
| Server settings, opt-outs, and usage records | Kept while needed to operate the service. Some records do not have an automated expiry after BabelBot leaves a server. |
| Dashboard and subscription records | Kept while an account or subscription is active and as needed for security, support, fraud prevention, and legal duties. |
| Accounting records | Invoices and other statutory administration records are kept for at least seven years where Dutch tax law requires it. |
| Analytics and lifecycle records | Kept for the period needed to measure service use, acquisition, reliability, and billing. Some categories have fixed expiry periods. |
Recovery backups can contain data that existed when a backup was created. These backups do not currently have an automated expiry. Deleting data from the live service does not remove the same data from an existing backup. We use backups only to recover the service.
See Subprocessors and Data Details for current retention periods and operational limits.
5. Your Choices and Rights
5.1 Stop Message Translation
Stop having your messages translated
Ask a server admin to add your Discord user ID under Ignored usersin the BabelBot dashboard for that server. BabelBot will not process or send ignored users' messages to translation APIs. Admins can remove your ID from the same list to opt you back in.
5.2 Privacy Rights
If you are an individual Discord user, dashboard user, server administrator, or other data subject, you may have the right to:
- Access: Request a copy of personal data we store about you or, if you are an authorized server administrator, about your server.
- Deletion: Request deletion of personal data, dashboard account data, opt-out records, or server configuration where applicable, subject to retention requirements for billing, security, abuse prevention, and legal compliance.
- Restriction: Ask us to limit how we use your personal data where this right applies.
- Portability: Request your data in a structured, commonly-used format.
- Rectification: Correct inaccurate account, server, or billing information.
- Objection: Object to processing based on legitimate interests.
To exercise these rights, contact privacy@babelbot.xyz. Include enough information for us to verify the request, such as your Discord user ID, dashboard account email, or server ID. We respond within one month unless applicable law permits an extension.
5.3 California Residents
California residents have the right to know, delete, and opt-out of the sale or sharing of personal information where the law applies. BabelBot does not sell personal information. To exercise California privacy rights, contact privacy@babelbot.xyz.
5.4 Removing BabelBot
Remove BabelBot from your server at any time through Discord server settings. This stops message translation and other live server processing. We record the removal time. Existing lifecycle, configuration, and billing records remain subject to Section 4.
6. Data Security
We use access controls, secure network connections, service monitoring, updates, and other technical and organizational measures to protect personal data. No system is completely secure, so we cannot guarantee absolute security.
7. Personal Data Breaches
If we discover a personal data breach, we assess its risk and notify the relevant authority or affected people when applicable law requires it.
8. Children's Privacy
BabelBot is not intended for children under 13 (or the applicable age of digital consent in your jurisdiction). We do not knowingly collect personal information from children. If you are a parent or guardian and believe we have collected data from a child, contact us immediately at privacy@babelbot.xyz.
9. Changes to This Privacy Policy
We update this policy when our data practices or legal duties change. We post the updated policy on this page with a new effective date. We provide any additional notice required by law.
10. Contact and Complaints
For questions about this Privacy Policy, data requests, or to report a privacy concern:
- Privacy inquiries and data requests: privacy@babelbot.xyz
- General support: support@babelbot.xyz
You can also complain to the Dutch Data Protection Authority or the supervisory authority in the country where you live or work.